Shipping & Delivery Information

Want to make a change to your order?

Not a problem! If you need to cancel a product from your order or the entire order, please contact us through the information on our Contact page and we’ll be happy to assist you. Please note that we cannot add products to your order. Also, shipping addresses and size/color cannot be modified after an order has been placed.

How will my order ship?

All of our retail orders are shipped from our warehouse using FedEx Ground, USPS Priority Mail, or FedEx Ground International depending on where you are located and the shipping method of your choice. If you provide us with your email address, your tracking number will be emailed to you as soon as your order leaves our warehouse!

Where can my order be shipped?

We ship orders to Canada and the US, including Puerto Rico; Guam; U.S. Virgin Islands; all U.S. territories; PO boxes; and military APO, FPO and DPO destinations. If you are outside of Canada and the US, please visit www.trail-peak.com to find a TrailPeak retailer near you.

Can I change my shipping address after I place my order?

We are unable to modify the shipping address once the order has been placed on our website. Please contact Customer Service if the shipping address on your order was incorrect. We will contact the shipping carrier to request the package be returned to our warehouse. Your order will be returned for a product refund shortly after being received at our warehouse. We encourage you to place a new order on our website with the correct shipping address.

What are the available shipping options for the US?

We ship FedEx Ground for most US shipments. Expedited shipping is not an option. Please note that FedEx Ground does not deliver to PO Boxes, GENERAL DELIVERY or Military addresses. We ship USPS Priority Mail for orders shipping to PO Boxes, GENERAL DELIVERY or Military APO, FPO and DPO destinations. Expedited shipping is not an option.

What are the available shipping options for PO Boxes or Military addresses?

We ship USPS Priority Mail for orders shipping to PO Boxes and military APO, FPO and DPO destinations. Please note that FedEx Ground does not deliver to PO Boxes, GENERAL DELIVERY or Military addresses. We ship USPS Priority Mail for orders shipping to PO Boxes, GENERAL DELIVERY or Military APO, FPO and DPO destinations. Expedited shipping is not an option.

What are the available shipping options for Canada?

We ship FedEx International Ground for orders shipping to Canada. Expedited shipping is not an option. We pay the customs charges for all retail orders shipping to Canada.

What are the available shipping options for US Territories?

We ship USPS Priority Mail for orders shipping to Puerto Rico and the U.S. Virgin Islands, Guam, Northern Mariana Islands, and American Samoa. Expedited shipping is not an option.

How are your shipping rates calculated?

Shipping rates are calculated based on the weight, box dimensions and shipping location.

What are your shipping holidays?

TrailPeak does not process or ship orders on the following holidays:

  • New Year’s Eve
  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day